Precision Hydraulic Cylinders Saves Space, Meets
Compliance Goals through Alliance with Bowman Enterprises
Background
Precision Hydraulic Cylinders (PHC) is one of the premier manufacturers of cylinders for the material handling and mobile equipment industries. PHC is committed to providing comprehensive design, service and support to Original Equipment Manufacturers during all phases of development, testing and production to ensure smooth integration and superior product performance. With offices in North Carolina, India and the UK, PHC is positioned to serve the global market.
Challenge
PHC's quality department needed a way to maintain quality records on a monthly basis for purposes of verifying that customer specifications and warranty claims for work orders were met. PHC is required to keep paper documentation on a 2-year retention cycle, which translates into wide-scale storage issues. PHC's quality department needed a cost-effective, time-efficient solution to help them achieve document control and meet International Organization for Standardization (ISO 9001:2000) requirements. They also needed a solution that would provide ongoing superior customer service and support. They found Bowman Enterprises.
Solution
PHC's quality department needed a way to maintain quality records on a monthly basis for purposes of verifying that customer specifications and warranty claims for work orders were met. PHC is required to keep paper documentation on a 2-year retention cycle, which translates into wide-scale storage issues. PHC's quality department needed a cost-effective, time-efficient solution to help them achieve document control and meet International Organization for Standardization (ISO 9001:2000) requirements. They also needed a solution that would provide ongoing superior customer service and support. They found Bowman Enterprises.
Result
Since adapting Bowman Enterprises as its primary document management solution, PHC's quality department has met all ISO 9001:2000 and federal regulation requirements. The process has also saved PHC significant time and money while freeing up storage space formerly used to house critical documents. In fact, the whole document conversion process involves a short turnaround time—as little as two days. PHC is now also able to easily find and access information when needed through utilizing Bowman's turnkey indexing solutions. Bowman has afforded PHC's quality department a way to keep all critical information indefinitely past the mandatory two-years. "Constant quality control and space savings have been the two most crucial benefits we've been able to achieve with Bowman," said Mike Goff. "Bowman has been a simple, hassle-free way to secure and organize our most important documents."
Key Benefits
- Time, cost and space savings
- Unrivaled customer service and relationship management
- Ability to store critical information indefinitely
- Easily access and retrieve key documents
- Enables business to comply with federal regulations
“Bowman has been a simple, hassle-free way to secure and organize our most important documents.”
—Mike Goff
Quality Supervisor, PHC
